Custom Wig FAQs

"ARE YOU ACCEPTING CUSTOM ORDERS?"
Yes! We are currently accepting custom orders on an appointment basis.
For a price quote, please fill out our custom inquiry form available here.

"HOW DOES YOUR PROCESS WORK?"
We accept custom orders on an appointment basis, only.
Each month will have a select number of custom wig appointments available.
Each appointment is for one custom wig or custom piece, only.
Your appointment and spot in line will only be guaranteed once your deposit has been made.
First come, first serve.


"HOW DO I PLACE A CUSTOM ORDER?"
For a price quote, please fill out our custom inquiry form available here
This is an price inquiry form ONLY, and NOT an order form.
Please fill out the form to the best of your ability.
Incomplete fields on the form may result in a delay in receiving a price quote.
You will receive your price quote within 48 hours.


"HOW DO I PAY FOR MY CUSTOM ORDER?"
A 50% NON-REFUNDABLE is required for any custom order to begin.
You are more than welcome to pay the full balance up front.
We will send you a direct link via email to securely pay for your order.
Any invoices unpaid after 14 days will be automatically cancelled.
Payments must be made by either Paypal or Credit Card, only.
The remaining 50% invoice must be paid prior to shipping/pick up.


"WHAT'S THE DIFFERENCE BETWEEN A UNIT AND A WIG?"
By definition a "unit" can be one of anything, traditionally used to describe buildings, shelving and storage facilities.
We exclusively use the terms "wig" and "hairpiece", and request our clientele to do the same; it is more
descriptive and gets right to the point.
Any custom wig order inquiries using the term "unit" will be subject to an additional 15% "unit" tax for terminology.

#ItsCalledAWig

"HOW DO I GET FITTED FOR A CUSTOM WIG?"
We have a standard measurement sheet which is sent out for all custom orders once the deposit has been paid.
If you request a custom hand-tied hairline; you can visit our NYC studio for a tracing and measurements.
If you are not local, we will send you information about how to send a hairline tracing and measurements to us via mail.

"I WOULD LIKE A CUSTOM HAND-TIED HAIRLINE, HOW DOES THAT WORK? WHAT IS THE DIFFERENCE?"
Custom hand-tied exactly mimic the client's own natural hairline, covering all of their natural hair.
For all orders requiring hand-tied hairlines, we send an instructional video demonstrating how to properly trace and measure your head for a wig.
This tracing is then mailed to us and we individually tie the hairs one at a time to exactly match the hairline drawn on the tracing.


"CAN CUSTOM ORDERS BE RUSHED? HOW LONG DO THEY TYPICALLY TAKE?"
Custom Wig Orders CANNOT Be Rushed!
Custom Styled Wigs Generally Take 4 Weeks From Deposit Payment To Ship Out Depending Upon Complexity.
Hand-Tied Hairlines and All Human Hair Wigs Take 6-8 Weeks From Deposit Payment To Ship Out Depending Upon Complexity.

"HOW DO YOU SHIP CUSTOM WIGS?"
We have shipped our custom creations all over the world with great success.
Custom wigs shipped to an address in the U.S.A. will be shipped UPS 2 or 3 day express.
Custom wigs shipped to any international address will be shipped DHL express worldwide.
Unless requested, we do not ship wigs on a foam head.
Tracking numbers are provided upon shipment.

"WILL YOU SEND PHOTOS OF THE FINISHED PRODUCT?"
Yes, photographs of the finished product will be emailed for review before shipping.

"I CHANGED MY MIND, MAY I CANCEL OR CHANGE MY ORDER?"
Once a deposit has been made, your order may not be changed or altered.
If the customer decides to cancel the order, for any reason, the deposit is NON-REFUNDABLE.
If BobbiePinz.com is unexpectedly unable to fulfill your custom order, your deposit WILL be refunded.

"THE WIG YOU STYLED ISN'T EXACTLY WHAT I WAS ENVISIONING, CAN YOU ADJUST IT?"
If our visions didn't line up exactly, we will be more than happy to make up to two adjustments prior to shipping.
Any additional adjustments or overhauls are subject to additional fees.